Terms and conditions

Effective from: 03.02.2024


1.1. In order to use the features of the www.bill.me website (hereinafter referred to as the Website), you must consent to the Terms and Conditions and the Privacy Policy (together hereinafter referred to as the Terms) and perform registration on the Website. Before agreeing to the Terms, please read them carefully. By clicking the respective field, you give your consent to the Terms.

1.2. Access to the Website is provided by Bill.me LTD, a company registered in the United Kingdom of Great Britain and Northern Ireland under registration No. 10926201, having its registered office at 85 Great Portland Street, London, England, W1W 7LT (hereinafter referred to as Bill.me).

1.3. The features provided on the Website are intended to be used by:

1.3.1. Bill.me cooperation partners (providers of property management services, utility services, telecommunications services, municipality services, education services or any other service providers using Bill.me billing solutions) (hereinafter referred to as Cooperation partner);

1.3.2. Clients of the Cooperation partners or other service providers (hereinafter referred to as the Client).

1.4. The Website provides Cooperation partners with the ability to send invoices to Clients, monitor invoice payments, receive invoice payments from Clients, use the Website's tools to communicate with Clients, receive meter readings from Clients (if the appropriate option is configured). As for the Clients, the Website provides them with the opportunity to receive invoices from Cooperation partners and pay them using the Website's tools (hereinafter the options offered to Cooperation partners and Clients on the Website - Website Tools), submit meter readings to Cooperation partners (if the appropriate option is configured). Bill.me may, at any time, in its sole discretion, supplement or limit the Website Tools.

1.5. Clients have the right to use the functionality of the Website also through the Bill.me mobile application, available for download on the App Store, Google play, Huawei AppGallery.

1.6. The relationship between a Client and a Cooperation partner or other service provider is regulated by the agreement concluded between the Client and the Cooperation partner or, respectively, with other service provider, and Bill.me is in no way considered a party to such an agreement.


2.1. The Website Tools may be used by Cooperation partners and registered Clients (hereinafter referred to as a User) only. The User is provided with an access to the User’s profile (hereinafter referred to as the Personal profile). The Tools of the Website can also be used to a limited extent by a third party involved by the User in accordance with clause 3.7. of these Terms.

2.2. By registering on the Website and using the Website, the User confirms that he has provided accurate, comprehensive and true information about himself, and undertakes to introduce relevant modifications if any possible data are changed, as well as to notify Bill.me about the necessity of making the relevant modifications, by sending an e-mail to support@bill.me if the Website does not allow the User to perform the relevant changes himself.

2.3. In order to receive and pay invoices from some selected Cooperation partners, the User will need to go through an authentication procedure using the functionality available on the Website.

2.4. After registering on the Website, the User, at his own discretion, can activate the option of receiving and paying invoices from Cooperation partners, whose services he uses and invoices from which he wants to pay, using the Website Tools for payment.

2.5. By using the Website tools the User can upload an invoice (or invoice data) received from other service provider which is not yet a Cooperation partner.

2.6. If the User has any questions or encounters any difficulties during registration, please contact our technical support service by sending an e-mail at support@bill.me.


3.1. The User can pay for the services provided by the Cooperation partner or other service provider (hereinafter referred to as the "Services") in the following ways:

3.1.1. Using a personal payment card, which at the time of payment for the Services has a sufficient balance;

3.1.2. Using a personal payment account, which is opened at a payment institution, and which has a sufficient balance at the time of payment for the Services (available in certain countries).

3.2. The Website provides an option to pay an invoice in the currency in which it was issued by the Cooperation partner or other service provider (including EUR, USD, GBP). If an invoice currency differs from the currency on payment card account or payment account, the currency exchange operation takes place according to the card issuer or, accordingly to the payment account institution exchange rate at the time of payment.

3.3. Only for paying invoices using a personal payment card:

3.3.1. The User may register data of an unlimited number of personal payment cards (Visa, Visa Electron, MasterCard, Maestro etc.) on the Website;

3.3.2. The User may, at his sole discretion, disconnect payment cards previously registered on the Website, or provide data on additional payment cards;

3.3.3. The User may add any payment card registered on the Website to the Automatic payment service;

3.3.4. With the Automatic payment service, Bill.me will check whether unpaid invoices exist on a given date and will initiate payment if the amount necessary in order to make the relevant payment is available on the payment card account;

3.3.5. If there are insufficient funds on the payment card account to make a payment, or there are other circumstances due to which the payment cannot be made, an automatic message about the unsuccessful attempt of specific payment is sent to the User in the Personal profile or via e-mail if User has subscribed to receive the information via e-mail. In this case, automatic payment in relation to a particular invoice will not be initiated and the User will have to make a manual payment. In order for the automatic payment service to operate in the future, the User, depending on the specific situation, will need to enter the data of another payment card or replenish with funds the account of the card already registered for payment;

3.3.6. The User, at his own discretion, can activate or deactivate the Automatic payment service in his Personal profile.

3.4. The Website does not provide an option to make a payment if the amount necessary in order to make the relevant payment is not available on the payment card account or, respectively, on the payment account. In such cases, the User will have to specify other personal payment card or payment account data or replenish the specified payment card account or payment account with necessary funds.

3.5. The User can subscribe to/unsubscribe from receiving notifications of successful invoice payment to the email address specified by the User, or in the form of push notifications in the Bill.me mobile application installed on the User's smart device.

3.6. Bill.me does not offer refunds. For refund issues, the User must contact and negotiate directly with the Cooperation partner.

3.7. The User, at his own discretion, may involve a third party, such as a member of his family (hereinafter referred to as the "Delegated User"), to receive and make payment of invoices in respect of each individual Cooperation partner (“Representative” section in Personal profile). In this case, the Delegated User, after receiving the invitation, will need to register on the Website in a certain order. The delegated user will have access to information about invoices only from those Cooperation partners, access to which the User has allowed.

3.8. Payment options on the Website are provided in cooperation with Bill.me's partner - licensed electronic money institution ECOMMBX LIMITED (registration no. ΗΕ 354749, address Pindarou 27, Alpha Business Center, Block B, Ground Floor, 1060, Nicosia, Cyprus, license no. User agrees that the payments made by the User on the Website are transferred to the ECOMMBX LIMITED account, from which they are then transferred to the respective Cooperation Partner in accordance with the agreement concluded between Bill.me and the Cooperation Partner, or to other service provider according to User’s uploaded invoice or invoice data. Information about ECOMMBX LIMITED, including the right to provide payment services in the EEA, can be found in the EUCLID register maintained by the European Banking Authority (https://euclid.eba.europa.eu/register/), as well as on the website of the relevant financial market supervisory authority of the EEA country.


4.1. When paying for the Services using the Website Tools, depending on the chosen payment method, the User may be charged with the service fee.

4.2. When choosing to pay invoices using a personal payment card, the service fee is calculated by applying a certain rate to each individual invoice. The service fee rate is determined individually for each Cooperation partner or other service provider. Thus, when paying with a payment card, the service fee depends on the rate in relation to a particular Cooperation partner and the amount of a particular invoice, but in any case, the minimum amount of the applied service fee is 0.15 EUR. The User is provided with the opportunity to get acquainted with the service fee, as well as with the minimum amount of the service fee in relation to each specific invoice in the Personal profile before paying the invoice. When activating the Automatic payment service, the User can familiarize himself with the amount of the service fee before using the specified service, due to the reason that Automatic payment service provides immediate payment of the invoice at the time of receipt of the invoice.

4.3. When choosing to pay invoices using a personal payment account, the service fee is calculated by applying each time to each individual invoice a predetermined fixed fee amount, which is the same for all Cooperation partners and other service providers and does not depend on the amount of an invoice. In case the User pays several invoices at the same time by the payment method using a personal payment account, the fixed service fee will be applied only once as for one invoice. The User is provided with the opportunity to get acquainted with the fixed amount of the service fee in the Personal profile before paying an invoice.


5.1. The User may not disclose his username and password. If the User loses or forgets the password, the User may restore it by clicking the respective link under the password field.

5.2. The User undertakes full liability for keeping safe his username and password (including, but not limited to: use of licensed antivirus software, changing an initial password during the first login, regularly changing the password, using complicated combinations of letters and digits while selecting his password, not providing third parties with access to a computer or other device where the username and password have been entered or saved) and is responsible for any actions or payments made using the Personal profile.

5.3. The User consents to his duty to immediately notify Bill.me about any case of unauthorized access to his Personal profile and/or any security breach, by sending an e-mail to support@bill.me. The User undertakes to, upon request, provide Bill.me with evidence of such unauthorized access. Bill.me is in no way liable for any losses sustained by the User if another person uses his username and password incorrectly, or for unauthorized access to the User’s Personal profile, regardless of whether such incidents occur with or without the User’s consent.


6.1. The liability of Bill.me is limited to providing access to the Website in accordance with the Terms.

6.2. Bill.me is not liable for any relationship between a User and a Cooperation partner or other service provider, or for their possible mutual claims.

6.3. Bill.me is not liable for any losses sustained by a User or a Cooperation partner or other service provider, if a payment has not been executed due to circumstances specified in clause 3.4..

6.4. The User is liable for the accuracy and completeness of data required for a payment, and for the availability of funds in order to execute the relevant payment.


7.1. Bill.me observes applicable requirements for the protection of personal data applicable to data obtained through the User’s visiting the Website and using the Website Tools. Bill.me treats seriously its duties related to the use of the User’s personal data, and uses, processes and transfers to third parties any personal data provided by the User in strict conformance to the Privacy Policy, which may be consulted here.


8.1. Bill.me is not liable for any failure to fulfil duties under the Terms or delays in fulfilment caused by force majeure, including, but not limited to natural disasters, war, unrest, strike, lockout, public communications network disruption, DDoS attacks or similar internet attacks.

8.2. During the effect of force majeure, operation of the Website is considered suspended, and an extension of the term of execution applies for a period of time equal to the duration of effect of the force majeure. Bill.me undertakes to apply every resource available and feasible in order to mitigate the effect of the force majeure, or else to seek a solution that would allow Bill.me to fulfil its obligation regardless of the force majeure.


9.1. If any part of the Terms becomes void or loses force in any manner, such term or condition is duly separated from other terms and conditions, which remain in full force in accordance with the applicable legislation.

9.2. In such cases, the part deemed invalid or unenforceable is corrected in accordance with the applicable legislation in order to reflect the initial aims of Bill.me as closely as possible.


10.1. Bill.me reserves the right to unilaterally amend the Terms. Bill.me informs the User about changes in the Terms by sending a notification to the User's e-mail address specified on the Website 30 (thirty) days before the changes take effect. It is considered that the User agrees with the changes if, within 30 (thirty) days from the date of receipt of the notice of changes in the Terms, he did not notify Bill.me of his objections to the changes and did not declare the termination of the use of the Website. Bill.me may not comply with the deadline for sending notice to the User of the changes if the changes are favorable to the User. The User has the right to get acquainted with the Terms on the Website.