Questions and answers

1About Bill.me

What is Bill.me?

Bill.me is an online billing platform for bill payment and information exchange with service providers.

2Use of Bill.me

How to become a Bill.me user?

You can become a Bill.me user by registering and creating a user profile.

How to create a user account and sign up for Bill.me?

Use the registration link that was sent to your e-mail to create the Bill.me user account. Fill the registration form and read the terms and conditions of use. Click the “Sign up” button to register your user account on the Bill.me platform.

Is the use of Bill.me mandatory?

The use of Bill.me is optional, unless it is defined as mandatory by your service provider.

3I am a client

How to change my password?

Use the “Settings” section to change your password.

I forgot my password!

Use the “I forgot my password” link, enter your email address, we will send you a link to create a new password and get back into your account.

4Bill payment

How to pay a bill?

The payment is made with a bank card.

Are there automatic payments available?

Yes, Bill.me provides automatic payment of the exact amount.

What is the Bill.me service fee for bill payment?

A two-percent service fee is charged for using the platform to pay the bill.

5Security and privacy

How secure is my personal data?

Bill.me fully complies with European Union General Data Protection Regulation.

What personal data do you collect?

Personal data is any information that can be linked to a person. This includes identity data such as your name and e-mail. You can change this data in the user profile settings at any time.

Why personal data is collected?

Your data is used to provide you with the products and services you’ve requested.

6Other

Is there a Bill.me mobile app available?

Yes, the mobile app “Bill.me” is available for free installation on the Apple Store and Google Market.

Is there any restrictions on transnational use? I live in a different country than my service provider.

Bill.me platform is available and usable regardless of where you and your service provider are located.